Customer
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Support

At Impactia, we understand that a rapid response can be important to your business. We provide technical support and maintenance services for all issues that you may encounter while using our service. Our support team is always ready to help you in any kind of need.

Impactia helpdesk assists customers in troubleshooting and resolving system-related problems. The helpdesk is the first level of support. Problems that are not resolved by the helpdesk directly are assigned to our R&D or infrastructure teams until they are completely resolved.

The helpdesk serves customers around the world in several languages. Our support team is fluent in different types of email clients, operating systems, remote control and monitoring tools, programming languages, databases and

You may contact the Impactia helpdesk by simply writing to: support@impactia.com, stating your company details and relevant information. Before contacting us, please be sure to check the following tutorials that, in our experience, solve most of the known issues.

Video Tutorials

• Welcome to Impactia
• Managing your contacts
• Managing your templates
• Managing your rules

FAQ

• System FAQ
• Security FAQ

Support Documentation

• How to route your emails via the Impactia server
• Avoiding your emails being tagged as spam